Shipping & Returns
All orders are shipped via UPS or USPS from Los Angeles, CA. An email will be sent to you once your package has been shipped with tracking information. Allow 24-48 hours for order processing. Please understand that once a package has been shipped, transit & delivery times are beyond our control.
Your satisfaction is very important to us. Please don’t hesitate to contact us directly with questions or concerns. Due to the one of a kind nature of this work, we typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase. Please note that due to differences in monitors, variations in color may occur.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible. Please contact us within two days of receiving your purchase with images and a description of the damage. Before a refund or exchange is possible, the defective product must be returned in its original condition and packaging. Because each of our pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered for a ‘defective or damaged’ refund or exchange. We take great care to accurately document & describe the work and color variations may occur due to different monitor settings.
LOST OR DAMAGED PACKAGES
In the case of a lost package, please contact your local post office for assistance. Ispaci is not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided an incorrect address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.